RETURN POLICY
RETURN POLICY
Products bought online or at a pop-up space can be returned in the untouched original packaging, unused under 7 days of receipt. During the holiday season from December 15th to January 15th it will be extended to 14 days. In order to proceed with the return, customers will have to write to info@parfumsmanuelmathieu.com indicating the order number, the reason for the return as well as pictures of the product that they wish to return. If the information provided is accurate, someone from customer service will generate a return label. The item must be returned within 7 days of receiving the return label. If customers need to return their item in any other way, we will not be offering compensation for the return fee.
Customers need to package the item in the original packaging or a padded envelope to prevent damage in transit. If an item is lost or broken in transit, it will not be treated as returned.
All returned goods will be examined upon receipt, we will not provide a full refund if the goods show signs of being opened or overly manipulated.
Once the return has been processed, customer service will contact the customers via email to confirm the refund will be processed by the original payment method, within 14 days after the returned goods have been received(provided that the goods were returned within 7 days of initial delivery to customer).
A restocking fee of 10euro, 10usd and 15cad will be applied to all returns and will be deducted from your refund amount.
If a customer has made a purchase through a partnered retail location, such as a boutique, then any return will need to be made in accordance with the return/cancellation policy of the relevant retailer and should not be returned directly to us.
Defective or damaged items
If the item arrives damaged on receipt or if you notice that the product is faulty, please send an email to info@manuelmathieuparfums.com within 7 days, or 14 days between December 15 and January 15, stating your order number and a photo of the faulty item so that the claim can be replaced as soon as possible.
CANCELLATION OF AN ONLINE ORDER
If you wish to cancel your online order, you can do so by emailing info@manuelmathieuparfums.com within 24 hours of purchase, clearly indicating the order number in the subject line “order cancellation”. Cancellation requests sent after 24 hours may not be processed.
OUT OF STOCK
If a product is not available due to a shortage, it will not be possible to purchase it on the website, and a restocking date will be indicated. If you would like to be informed when a product is back in stock, please subscribe to our newsletter.